Política de Devoluciones
En Sumblex Perú nos preocupamos por ofrecer productos de la más alta calidad y garantizar la satisfacción de nuestros clientes. Sabemos que en algunos casos puede ser necesario realizar una devolución, por ello ponemos a tu disposición nuestra Política de Devoluciones, donde encontrarás toda la información necesaria sobre los plazos, condiciones y procedimientos a seguir.
Delivery Options Overview
WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Plazos para realizar devoluciones
El cliente podrá solicitar la devolución de un producto dentro de los 7 días calendario posteriores a la fecha de recepción del pedido, siempre que cumpla con las condiciones establecidas en esta política. Una vez superado este plazo, no podremos aceptar devoluciones salvo casos de productos defectuosos amparados por la garantía del fabricante.
2. Condiciones generales para aceptar una devolución
El producto debe encontrarse en su empaque original, sin daños ni alteraciones.
No debe presentar signos de uso, instalación, manipulación indebida o desgaste.
Debe incluir todos los accesorios, manuales, etiquetas y componentes originales.
El producto no debe haber sido solicitado bajo pedido especial ni personalizado, ya que estos no son sujetos de devolución.
Se debe presentar la boleta o factura de compra.
3. Productos que no aplican para devolución
Por motivos de seguridad, higiene o políticas de los fabricantes, no aceptamos devoluciones en los siguientes casos:
Consumibles abiertos (toners, tintas, papeles especiales, etc.).
Productos en liquidación, remate o promociones especiales.
Equipos de software y licencias digitales.
Productos configurados o instalados según requerimiento del cliente.
4. Procedimiento para solicitar una devolución
Para iniciar el proceso de devolución, el cliente deberá seguir los siguientes pasos:
Contactar a nuestro equipo de atención al cliente a través de [email protected] o llamando al (01) 738-3440, indicando el número de pedido y el motivo de la devolución.
Nuestro equipo evaluará la solicitud y enviará una respuesta dentro de las 48 horas hábiles.
En caso de ser aprobada, el cliente deberá enviar el producto a la dirección que se le indique, asumiendo el costo del envío.
Al recibir el producto, este pasará por una revisión de calidad para verificar que cumpla con las condiciones de devolución.
Si todo está conforme, se procederá con el reembolso o cambio del producto, según corresponda.
5. Opciones de reembolso
Una vez aprobada la devolución, el cliente podrá elegir entre las siguientes alternativas:
Reembolso total mediante el mismo método de pago utilizado en la compra (tarjeta, transferencia, etc.).
Nota de crédito para usar en futuras compras en nuestra tienda.
Cambio por otro producto del mismo valor o superior, abonando la diferencia si corresponde.
6. Costos de envío en devoluciones
Si la devolución se debe a un error de Sumblex Perú (producto equivocado, defectuoso o en mal estado), los costos de envío serán asumidos por nosotros.
Si la devolución se realiza por decisión del cliente (error al elegir, desistimiento, etc.), los costos de envío correrán por cuenta del cliente.
7. Garantías del fabricante
Algunos productos cuentan con garantía directa del fabricante. En estos casos, la devolución deberá gestionarse según los procedimientos establecidos por la marca. Sumblex Perú brindará el soporte necesario para orientar al cliente durante el proceso.
8. Contacto para devoluciones
Si tienes alguna consulta sobre nuestra política o deseas iniciar un trámite de devolución, puedes contactarnos en:
📧 [email protected]
📞 (01) 738-3440
📍 Lima, Perú
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
